Last updated: 19 July 2026
All orders
If you are a consumer buying online, you may normally cancel an eligible order within 14 days of receiving it, even if you have simply changed your mind. You must clearly tell us that you wish to cancel within that period. After notifying us, you have a further 14 days to send the goods back. (subject to a return label fee)
To start a cancellation, contact us at info@layalibrand.co.uk with your order number and the item(s) you wish to return. We will provide the appropriate return instructions.
No exchanges
We offer exchanges or reserve replacement stock. If you want another size or item, you must email us in writing at info@layalibrand.co.uk, subject to availability.
Return condition
You may inspect and try on an item only to the extent reasonably necessary to assess it, in the same way you could in a shop. Please return items with all original tags, accessories and packaging where reasonably possible.
Items should not be worn beyond trying on, washed, altered, stained, fragranced, marked with makeup or deodorant, damaged after delivery, or otherwise handled more than reasonably necessary. Where the value of an item has been reduced by handling beyond what is necessary to inspect it, we may make a deduction from the refund to reflect that loss in value, where permitted by law.
Return postage
For change-of-mind cancellations, you are responsible for the direct cost of returning the goods unless we expressly agree otherwise. We recommend using a tracked service and retaining proof of postage.
If an item is faulty, damaged on arrival, incorrect or not as described, we will deal with return costs in accordance with your legal rights.
Refunds
Where a cancellation is valid, refunds will be made to the original payment method. We may wait until we receive the returned goods, or until you provide evidence that you have sent them back, whichever occurs first, before issuing the refund.
Any additional amount paid for premium or upgraded delivery is not refundable beyond the standard-delivery amount.
Refunds are processed within the timeframe required by applicable law after the relevant return requirements have been met. Your bank or payment provider may take additional time to display the funds.
Faulty, damaged or incorrect items
Nothing in this policy limits your statutory rights in relation to goods that are faulty, not of satisfactory quality, not fit for purpose, or not as described. If there is a problem with your order, contact us as soon as reasonably possible with your order number and supporting photographs where relevant.
Where possible, please report visible transit damage or an incorrect item within 48 hours so we can investigate quickly. This request does not reduce any statutory right you may have.
Late or non-compliant returns
We do not offer discretionary returns outside the applicable legal return period. Returns sent after the relevant deadline, or claims that do not fall within a statutory right, may be refused and returned to you.
International orders
If you are ordering from outside the United Kingdom, any mandatory consumer rights that apply in your country remain unaffected. Where local law gives you greater rights than this policy, the mandatory local law will apply.
Contact
For return or refund enquiries, contact info@layalibrand.co.uk and include your order number.